Shipping and Returns SmartHS1
SHIPPING & RETURNS
We offer standard flat-rate shipping of $5.99 on all orders.
Online orders received Monday through Friday by 3 p.m. EST are generally processed and shipped on the same day, excluding holidays. Orders received after 3 p.m. will be processed and shipped on the following business day. Orders received on Saturday and Sunday will be processed on the following Monday. We offer Fedex Next Day, 2nd Day, 3-Day Select, and ground shipping. For ground shipping, please allow at least five to seven business days for your order to be delivered. We cannot guarantee express delivery to Alaska or Hawaii.
Please note that we can only accept orders being shipped within the domestic United States. Please provide a valid street address. We cannot ship to P.O. boxes.
If you are dissatisfied with your online order for any reason, you may return any unopened and unused products for a full refund, minus shipping costs. All returns require a Return Authorization Number (RA #). To receive an RA #, please email us at firstname.lastname@example.org. Return Authorization requests must be completed within 30 days of receiving your order.Return Authorization requests received after 30 days may not be accepted.
All refunds will be credited to the original payment method. Original shipping fees will not be refunded.
When submitting an item for return, please obtain an RA # as instructed above. Please write the RA # on your original packing slip and include the packing slip in the return package, retaining a copy for your records. Please also write the RA # on the outside of your return packaging. You are responsible for any return shipping fees. We recommend shipping all return packages via Fedex or another reliable carrier.
If your shipment appears to be damaged in transit, please contact us immediately and we will arrange for a replacement.